How Session AI manages privacy and security of data
At Session AI, we recognize the importance of privacy. From both ends–as a consumer and a business–it is vital that customer data remain highly secure, and data usage, highly transparent.
As a leading provider of intelligent customer engagement and personalization technology, it is Session AI’s main objective to deliver exceptional 1:1 customer experiences that drive satisfaction and build lasting loyalty. To achieve our goal of providing relevant and meaningful experiences to every one of our site visitors, we must be able to know them well—accessing specific information about visitors. In the same regard, it is vital that we empower customers with control over their data, ensuring they understand what data we are collecting, and how this information is utilized. As such, we strive to not only uphold the laws and regulations required for data transparency but to build customer trust through clear disclosures.
What we collect
We collect personal information about you, your computer or mobile device, and any other channel through which you access our site. As you interact with our site, we collect information provided directly by you–through our “Request a Demo” form, for example–or from third party sources. It is always your choice to share information, but the more you share, the more we can cater to your unique interests.
How we use it
To improve your experience on our site, we collect personal information, browsing patterns from cookies and other tracking technologies, and information regarding your devices. We take this compilation of information and turn it into value for you as an individual customer, delivering personalized content and exceptional user experience.
How you control it
You are in control of the information you share with us. As a user on our site, you have the right to receive confirmation as to whether or not your personal information is being processed, see the information you have directly disclosed, modify the personal information in our control, file a complaint, and more.
How we protect it
We take precautions to protect your personal information from loss, misuse, and unauthorized access. Under the CCPA, new user privacy rights became active to any business conducting business with California employees or users, and Session AI is proud to be fully compliant under CCPA regulations.
Intelligent customer engagement done right