Keeping your personal information secure

By Team Session AI on May 6, 2020

How Session AI manages privacy and security of data

At Session AI, we recognize the importance of privacy. From both ends–as a consumer and a business–it is vital that customer data remain highly secure, and data usage, highly transparent. 

As a leading provider of intelligent customer engagement and personalization technology, it is Session AI’s main objective to deliver exceptional 1:1 customer experiences that drive satisfaction and build lasting loyalty. To achieve our goal of providing relevant and meaningful experiences to every one of our site visitors, we must be able to know them well—accessing specific information about visitors. In the same regard, it is vital that we empower customers with control over their data, ensuring they understand what data we are collecting, and how this information is utilized. As such, we strive to not only uphold the laws and regulations required for data transparency but to build customer trust through clear disclosures.

In an effort to maintain our strong foundation of trust, we have recently updated our Privacy Policy in line with the highest standards for customer data protection. As part of this initiative, we’ve included compliance language surrounding the California Consumer Privacy Act (CCPA) that went into effect on January 1, 2020, which offers the highest level of data regulation and disclosure currently enforced in the United States.

Here are four tenets of our Privacy Policy and the efforts we are making to remain transparent and protect individualized data at every step of the customer journey. 

  1. What we collect

    We collect personal information about you, your computer or mobile device, and any other channel through which you access our site. As you interact with our site, we collect information provided directly by you–through our “Request a Demo” form, for example–or from third party sources. It is always your choice to share information, but the more you share, the more we can cater to your unique interests.

  2. How we use it

    To improve your experience on our site, we collect personal information, browsing patterns from cookies and other tracking technologies, and information regarding your devices. We take this compilation of information and turn it into value for you as an individual customer, delivering personalized content and exceptional user experience.

  3. How you control it

    You are in control of the information you share with us. As a user on our site, you have the right to receive confirmation as to whether or not your personal information is being processed, see the information you have directly disclosed, modify the personal information in our control, file a complaint, and more.

  4. How we protect it

    We take precautions to protect your personal information from loss, misuse, and unauthorized access. Under the CCPA, new user privacy rights became active to any business conducting business with California employees or users, and Session AI is proud to be fully compliant under CCPA regulations.

Intelligent customer engagement done right 

At the very essence of Session AI is our ability to use personal information to deliver value to our customers, and clearly convey to the customer how this data is utilized. Our updated Privacy Policy reflects our methods of collecting, handling, and using data and describes your rights and choices under the CCPA. Review the full Privacy Policy here for more details, and contact Session AI to discover how we can achieve 1:1 personalization with every customer engagement.

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