Day 2 agenda highlights
NRF 2020 Vision is underway! To help you navigate the Expo, we’ve compiled the top sessions to attend each day of the show. Today, we will cover the sessions taking place on Day 2, January 13.
On Day 1 of NRF 2020, the Javits Convention Center was filled to the brim with sessions and exhibitors showcasing the top innovations and technologies driving the world’s leading retailers. Day 2 continues the conversations with dynamic presentations, table talks, Expo Tours, and more. Along with the topics we covered in our Expo overview blog post, here are our top three picks of sessions to attend on Day 2: Monday, January 13:
- How voice and other AI-powered experiences are reshaping retail
As customers continue to engage with companies on new channels, online retailers are using AI to drive more frictionless customer journeys to elevate the experience. In this session, the VP of Amazon Pay and Chairman of Atom Tickets will share how AI-powered experiences enable retailers to engage customers through voice and connect to them in real time in order to increase engagement and build long-lasting relationships.
Monday, January 13. 2:45pm–3:15pm. Kustomer Stage, Hall E, Level 1.
- Merging the online and in-store experience in the moments that matter
Today’s customer experience no longer takes place just in-store, but rather involves a combination of in-store and online experiences. Discover how by using location-aware mobile apps, companies like Wayfair and Airtel enable seamless experiences both in-person and online, increasing offer value and driving greater in-the-moment relevance.
Monday, January 13. 4:00pm-4:30pm. Stage 3, Expo, Level 1.
- AI/ML at work – Make retail seamless
Artificial intelligence (AI) and machine learning (ML) are playing an increasingly important role in improving customer engagement and enhancing customer experiences. In this session, leaders from IKEA Food, Loblaw, and Save A Lot discuss how AI and ML empower greater decision making from both an operational and customer experience perspective. Monday, January 13. 10:15am–10:45am. Stage 1, Expo, Level 1
In addition, exhibitors and attendees alike are encouraged to sign up for one of four exclusive Expo Tours covering key topics driving the future of retail: Artificial Intelligence, Customer Experience, Digital Experience & Ecommerce, and Future & In-store Tech. During the Artificial Intelligence tour, you’ll meet ZineOne, one of the 28 technology leaders selected by NRF as a top AI solution, and discover how our Intelligent Customer Engagement (ICE) platform can enable you to gain critical insights into customers’ historical, environmental, and in-the-moment context to enhance the customer experience.
Stop by Booth #963 to meet with the ZineOne team any day throughout the conference to learn more about the role of personalization technology in retail. Also, check back here for our next post on Day 3 agenda highlights.