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Get ideas and inspiration. Read strategies employed by innovative companies that have nailed the art and science of personalized engagement with their visitors and customers.

The lasting impact of the loyalty programs for quick service restaurants

Breaking down personalization in quick service restaurant reward programs Over the next few weeks, we are exploring personalization strategies employed in loyalty programs across various industries. In our first installment, we addressed loyalty programs in retail banking. In this, our second installment, we’re covering some of Quick Service Restaurants’ most rewarding loyalty schemes. Consider this: […]

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The personalization push

QSR’s Big Technology Push to Activate 1:1 Customer Personalization In September 2019, McDonald’s announced its intention to acquire Apprente, a voice-based conversational technology company, in order to facilitate drive-thru ordering today, and kiosk and mobile ordering in the future. This acquisition comes on the heels of the company’s March purchase of Dynamic Yield, McDonald’s largest acquisition in 20 […]

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