Post Pandemic Digital Success
AI Technologies and Strategies to Win with Digital Experience Increased attention to post-pandemic strategic planning brought to light the importance of digital transformation and the need for businesses to align the customer experience they deliver with the growing demand for personalized digital interactions. Given the competition and customers’ expectations that the businesses they interact with […]
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ZineOne Included in Forrester’s Now Tech: Real-Time Interaction Management (RTIM) Report Q2 2020
Forrester Research has published its most recent landscape report on the solution providers in the Real-Time Interaction Management arena. This list is based on their ability to help businesses deliver relevant and meaningful customer experiences that add value across all customer-facing functions. We are delighted that Forrester included ZineOne in its Now Tech: Real-Time Interaction […]
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Quality over quantity
Ensuring your data answers the right questions for 1:1 hyper-personalization Consider this: 63% of consumers said they’ve stopped buying from a brand that employed poor personalization activities, coming across as creepy or annoying; however 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience. Statistics such […]
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