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Get ideas and inspiration. Read strategies employed by innovative companies that have nailed the art and science of personalized engagement with their visitors and customers.

Safe, Satisfying Travels

Achieving Hospitality Excellence in Every Hotel Customer Journey Hospitality today is centered around creating 1:1 traveler experiences. To do so, hotels, casinos, travel sites, and car rental companies must focus on nurturing travelers at each stage of their customer journey: delivering personalized and relevant offers and insight before bookings and arrival, providing value-added and timely […]

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Travel yips

How technology in hospitality is being utilized to connect in a travel-averse market  COVID-19 has affected virtually every area of people’s lives, particularly travel. For months, travel restrictions coupled with concerns about safety and health kept people home and out of hotels and resorts. While travel has begun again in more recent months, it continues […]

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The personalized hospitality customer journey

How hospitality providers drive next-generation customer experiences  From old-school bed and breakfasts to international resort chains, the objective of a hotel is to serve as a home away from home. But a customer’s home is attuned to them. So, how can a hotel provide customers with personal, hospitable experiences—from before they book to the end […]

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The lasting impact of the loyalty program in hospitality

Breaking down personalization in hospitality reward programs Over the next few weeks, we are exploring personalization strategies employed in loyalty programs across various industries. Previously, we addressed loyalty programs in banking and quick service restaurants. In this, our third installment, we’re covering some of the hospitality industry’s most rewarding loyalty programs. From 2009 to 2019, […]

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Your customer experience strategy for early-bird bookers

Optimize Booking Experiences for Those Already Scheming for Summer The temperature may be below freezing across much of the country, but many people are already planning their 2019 summertime getaways. These late winter months are prime time for summer bookings—in fact, 59% of travelers will begin researching and booking their trips up to three months before their […]

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