Offering unified customer experiences with retail IoT
Today’s customers expect to have a “fluid” experience in which their browsing, acquiring, transacting, and consuming in a retailer’s ecosystem are all shaped by the customer experience offered by the retailer. In an environment where digital and physical customer experience is converging, retailers are being pushed to deliver customer interactions in their brick-and-mortar stores that […]
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ZineOne recognized in 2018 Gartner Hype Cycle for analytics and business intelligence and The Gartner CRM Vendor Guide
Large enterprises today face a new class of customer engagement challenges. Consumers have higher expectations to be authentically engaged by brands in ways that are relevant and meaningful to their personal needs and desires. Adding to this complexity is the sheer number of channels now available to customers to interact with a brand. Given these […]
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