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Get ideas and inspiration. Read strategies employed by innovative companies that have nailed the art and science of personalized engagement with their visitors and customers.

COVID-19 and the changing face of retail food

The COVID-19 pandemic is quickly changing the face of retail food. Independent and big brand food stores, restaurants and the quick service restaurants (QSR) are all swiftly adapting to the crisis. The speed of the outbreak has forced them to swiftly rethink their business and services to stay connected, safe, and afloat in these turbulent […]

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Grocery technology’s rapid shift

Utilizing intelligent technology to meet customers’ evolving demands In Session AI’s Thought Leadership Interview series, we sit down with experts from across industries to discuss the latest movements and technologies transforming the customer experience. Throughout 2020, there has been a shift in consumer behavior around grocery shopping. Being able to conveniently receive their desired goods […]

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The lasting impact of the loyalty program in the grocery industry

Breaking down personalization in grocery reward programs Over the past few weeks, we have explored personalization strategies employed in loyalty programs across various industries—from banking to quick service restaurants to hospitality. In this, our fourth and final installment, we’re covering some of the grocery industry’s most rewarding loyalty programs. The average American household spends $7,729 […]

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